Frequently Asked Questions
Everything you need to know about Zeraki Jewels
What materials are used in Zeraki Jewels?
Our collections are crafted using high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Zeraki Jewels pouch when not in use.
Do you offer a warranty on your products?
Yes, all our jewelry comes with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.